A user is duped into thinking Dell Update works because it shows drivers installed on the laptop. Work at full speed. The Dell Thunderbolt Dock WD19TB and Dell Performance Dock WD19DC are supported but functionality is reduced to single USB-C, the same as the Dell Dock WD19. From here: Even if it doesn't reproduce, please attach the Describe the bug Trying to update Dell dock WD19TB but the update always stays "Updates will complete ..". If you find this issue, and also have a WD19TB upgrade problem, please file a new issue using the template so that we can get all your relevant logs. Expected behavior With that being said, we will be testing the new Dell WD19TB soon. Is there a firmware update available? 20 comments ... discrete GPUs and monitors. It supports the service tag associated with the laptop. I just purchased a M1 MBA yesterday and all works so so well except when I connect it to my Dell WD19TB dock. Then try to reproduce the issue. Ok, after unplugging/plugging back laptop to the dock updates don't show up anymore in fwupdmgr get-updates output. The dock firmware update package contains utility and firmware for updating the dock components. The hub connects to two screens using a display port and thunderbolt to HDMI adapter, with the adapter connected to the Thunderbolt port not the UCB-C port . Mix and match: Evolve as your needs change with our Dell Thunderbolt™ Dock. For Dell Thunderbolt Dock – WD19TB that were purchased before the date of this publication (September 20, 2020) the Firmware on the WD19TB will need to be updated. I have been using a Dell XPS 17 with a WD19TB docking station for the last few months (latest updates/firmware installed). Get drivers and downloads for your Dell Dell Thunderbolt Dock - WD19TB. https://github.com/fwupd/fwupd/blob/master/src/fu-util.c#L585 Sign in ... photos dell docking station firmware update failed about dock photos update dell docking stations wd15 tb16 tb18 wd19 wd19tb wd19dc dell dock wd15 docking station vga hdmi mini dp. I will raise another issue. It is recommended that you update the last version of Thunderbolt driver (if the system supports) and BIOS before you install this package. to your account. That should have told you about the update finishing on unplug. Thanks, for some reason when I reached that page with a service tag, no drivers were displayed. -- Yes, Fix the update description or add CVEs (->sign). My first instinct here was "we should save all the checksums the firmware ever had in the database" but is that really what we want? 3 Connect the Thunderbolt 3 Type-C connector to the computer. By clicking “Sign up for GitHub”, you agree to our terms of service and Dell Thunderbolt WD19TB Spec Sheet Guide to choosing the right dock Dell docking compatibility guide SLN320770 WD19TB certified with Apple. Anyway, I went to see if there are Firmware updates for the new docks and I don't see any on Dell.com at all. These issues occur even when the laptops are fully patched with full driver updates and the docks are on the latest firmware. NOTE: Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on the host system. We found out that we can no longer order TB16 docks and instead now have to get WD19TB docks. I previously had a 2016 MacBook Pro 15 inch and after some updates to the dock (using my work Dell laptop) it worked amazingly well. It needs to be kept plugged into wall ac adapter to complete the update, but unplugged from system. I would rather see the failures for that but not hold it against automatic downgrades. We’ll occasionally send you account related emails. Dell wired dock wd15 firmware update dell docking station firmware update dell wd15 usb c dock patibility stand ds1000 firmware [...] Skip to content. About Dock Photos Mtgimage.Org 9999 + About Dock Photos. I've seen message Upload message: 843b87bf2ce45589a8b00b0799a650a92072bafb did not match any known firmware archive; 843b87bf2ce45589a8b00b0799a650a92072bafb did not match any known firmware archive in fwupdmgr upgrade output and this worried me. There is nothing specifying unplugged from host or AC adapter. And yes 1.4.x is stable. including USB devices, hubs, monitors, and downstream type-C devices. i.e. Dock SKU DELL THUNDERBOLTTM DOCK - WD19TB . So I decided this is bug and wrote this report. Tb18dc Firmware Update Failed Dell Community. They're mostly the same with one or two differences. I even tried to unplug the dock from both laptop and ac adapter and plug it again. Update should be persisted and don't appear again after a power cycle. All components are showing right versions for the FW update in testing. 843b87bf2ce45589a8b00b0799a650a92072bafb did not match any known firmware archive; So this is coming from LVFS back to the client. So you have old file downloaded, try to upload a report for it and LVFS says uhhh what's that, I don't recognize it because it didn't keep a copy of the old checksum around. Only workaround I found so far is to either shut the laptop of completely, disconnect the cable (doh, but that's not good), or hibernate the laptop. Successfully merging a pull request may close this issue. First enable daemon verbose logs collection. Huh, that's actually not expected either. Verbose daemon logs Huh, that's actually not expected either. Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. fwupd device information if we fix the firmware fwupd requirement and resign the firmware, and the user tries to install the old firmware with an obsolete fwupd version is that really something we want to hold against the newly modified firmware? It definitely needs to be unplugged from host. Here is a guide to what you I'm trying to set up 2 4K monitors using a Dell XPS 13 9360 and the dock station WD19TB. You were supposed to see an UpdateMessage through this code flow. WD19TB module for Thunderbolt connectivity with up to 130 Watts of power delivery, 40Gbps data transfer speeds and support for up to three displays at a fraction of the cost of replacing the entire dock. For Dell Update to work it would need incorporate the service tag of the WD. The dock firmware update package contains utility and firmware for updating the dock components. I unplugged it from the ac adapter, but it was connected to laptop whole time. Yesterday Dell unveiled their new range of docking stations.I’ve had a WD19TB for a few months, and it seems to work fine; you can plug one thunderbolt cable into my XPS 13 and it turns it into a workstation, driving two screens, connecting me to wired Ethernet and connecting all my USB stuff. When using the Dell Thunderbolt Dock – WD19TB with an Apple device, the dock will provide up to 90W of power delivery (when connected to a Dell device, it will provide up to 130W). I've tried to install 01.00.14.01 update on WD19TB but it reverts after powering off the dock. Firmware update '01.00.14.01, A03' for WD19TB is generally available on Dell website, but in LVFS it stuck in 'testing' repository. Get drivers and downloads for your Dell Dell Thunderbolt Dock - WD19TB. The Dell Thunderbolt Dock WD19TB with v1.0.14.1 update (which includes NVM43 firmware) was certified by Apple through an independent third-party laboratory to work with Apple USB-C hosts. Thanks. My suspicion is that it's actually caused by the mucking with metadata to make it "WD19TB" (which we did as a result of fwupd/firmware-dell#28 (comment)). Oh, I think I see why you could have drawn that conclusion... https://github.com/fwupd/fwupd/blob/master/plugins/dell-dock/fu-dell-dock-i2c-ec.c#L526. the 1650TI (the integrated graphics for that matter) can easily power a 4k display via the thunderbolt port. Peripherals connected to the dock Being able to upgrade firmware on the laptop and dock from Linux still a very good experience comparing to what we had a few years ago. I'll send up a PR to clarify this. Was it bad wording somewhere? This looks like an LVFS bug to me, opened an issue here: https://github.com/fwupd/lvfs-website/issues/662. It should: Link to firmware update at OEM website -- No, Have you tried to power cycle the dock from the AC adapter? Yes, it's something only the admin team can do. Is 1.4 branch considered stable? Unable to install firmware update for WD19TB dock station. As I've described, this utility takes some determined effort to find. Download and install the latest drivers, firmware and software. Overall a great machine/combo but I'm running into a couple of recurring issues that I didn't find solutions for yet: I have waited 15 mins, tried a power cycle of the dock, but it always shows the following "updates will complete" message: Did the update again and seem to download ok but same problem no matter how long I wait. Everything worked except the sound out port. privacy statement. ** Latitude Chrome Enterprise 5300 2-in-1 and 5400 are USB-C systems and the recommended dock is the Dell Dock WD19 with 90W power adapter. That should have told you about the update finishing on unplug. Considering that the going back to embargo could mean you add CHIDs or change protocols, I suppose that actually could have a big impact on reports being run on invalid SKUs. Experience ultimate productivity with the World’s most powerful Thunderbolt TM I have an XPS 15 core I7-8750h and I am using DELL WD19TB Thunderbolt 3 as a docker station which is connected to my external hard and other stuff, this docker is also supplying power for my laptop. It's a minor annoyance, that hopefully will get fixed with a firmware update. Already on GitHub? If that is what you were doing and it's having problems, please file a separate issue so we can get all your logs and relevant details. Tried to update the firmware of my WD19TB but as always with updates from Dell, there is one problem after another (see pic). @eslonim If you click into the Drivers & Downloads area of the WD19TB support page here, you will see a firmware update utility listed among the results.It only says "WD19", but it applies to all docks in the WD19 family (WD19, WD19TB, WD19DC). Thank you and Richard for fwupd. I've only done it 3 times every I think. I tried every combination of HDMI and Diplayport (WD19TS has dual DP and HDMI, my monitors have both DP and HDMI) and cannot get this dock to talk to my 4k monitors at 60hz. For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station WD19TB Administrator's Guide: • Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities. They are easily the worst docks that we have worked with, ever. Check for available updates right after the installation: Stop doing this because it is being reverted, Operating system and version: -- Debian Testing, updated today, Have you tried unplugging the dock or any peripherals from your machine? Other. What is more common is: an obsolete fwupd version is that really something we want to hold against the newly modified firmware? As first per sentence I am unplugging from the laptop. This caused the CAB to be rebuilt, and then the checksum on LVFS to change too. Happy with the docking station, but I am not stretching it yet - only 2 screens, Ethernet and a few USB things. Please provide the output of the external fwupd devices recognized in your system. Dell Thunderbolt Dock WD19TB docking station - USB-C / Thunderbolt 3 - HDMI, 2 x DP, Thunderbolt, USB-C - GigE £190.99 ex VAT £229.19 inc VAT I'll send up a PR to clarify this. I connected … It is recommended that you update the last version of Thunderbolt driver (if the system supports) and BIOS before you install this package. Re: WD19TB firmware update Download DellDockingStationFwUp_01.00.14_03042020_WD19.exe and it will take care of everything that is needed on the docking station and the laptop. I think the re-signing thing is pretty rare while in testing/stable, no? Hi, The manual states that there is firmware update utility, but the support page for wd19tb has nothing. Dell Thunderbolt™ Dock WD19TB Module Future-ready design Dell offers the World’s first modular dock with upgradeable connectivity and power. This package contains the firmware update for Dell Dock WD19, WD19DC, and WD19TB. daemon verbose logs collected from the system journal. I'm curious; what led you to think you should unplug the AC adapter though on the dock? It was specifically related to uploading the report that failed. This doesn't exist in version 1.3.10. Please mention which module is installed in your WD19. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Last night I found Dell released a firmware update, Version 01.00.14.01, A03 for the WD19TB so I figured I'd give it a try to see if it fixed my monitor issues. https://github.com/fwupd/fwupd/blob/master/src/fu-util.c#L147. NOTE: Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on the host system. In this video, we will review how to update the firmware and drivers on a Dell WD15 and a TB16For more information, please visit : https://dell.to/2NT7xCR They only go as high as 30hz. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Nothing in fwupdmgr upgrade output states that I need to unplug Thunderbolt cable from the laptop to finish the upgrade. Perform firmware updates in minutes without needing to reboot the system, allowing end users to continue working without disruption. Windows thunderbolt 3 equipped computers may require update of the system bios, thunderbolt firmware, thunderbolt driver, and intel graphics driver for your cable or adapter to function properly. Be as specific as possible, @eslonim If you click into the Drivers & Downloads area of the WD19TB support page here, you will see a firmware update utility listed among the results. So maybe a 4th class to success/definite fail/known issues/possible fail Or feed it back into known issues? It looks like it's finally updated. and depending on the monitor, you may be able to daisy chain with MST at 30hz on 2 monitors without any docks or adapters. https://github.com/fwupd/fwupd/blob/master/src/fu-util.c#L1831 This caused the CAB to be rebuilt, and then the checksum on LVFS to change too. The WD19TB supplies 130W to dell laptops, which is fine for the 5540, not sure how much the big brother sucks in. Any links? Please describe all devices connected to the dock. Has 15 total ports one USB, it. @bulletmark The dock needs to be unplugged from the machine, not the AC adapter.. https://gist.github.com/sitnik/34298496fecadb3cb71c19b1ffc589d5, WD19/WD19DC/WD19TB firmware stuck in testing, trivial: dell-dock: clarify the pending update message (, https://github.com/fwupd/fwupd/blob/master/src/fu-util.c#L1831, https://github.com/fwupd/fwupd/blob/master/src/fu-util.c#L585, https://github.com/fwupd/fwupd/blob/master/src/fu-util.c#L147, https://github.com/fwupd/fwupd/blob/1_3_X/plugins/dell-dock/fu-dell-dock-i2c-ec.c#L537, https://github.com/fwupd/lvfs-website/issues/662, https://github.com/fwupd/lvfs-website/blob/c358f0d42690c1edcda54f05af9940826d631231/lvfs/reports/routes.py#L200. According to both SupportAssist and Dell Update (that for once seem to agree on … │ │ -Improved the compatibility of the Dock firmware update utility. Ah thanks for sharing this. https://github.com/fwupd/lvfs-website/blob/c358f0d42690c1edcda54f05af9940826d631231/lvfs/reports/routes.py#L200. tb16 or wd15 dock for xps 15?, dell. Now I want to buy an EGPU ( Razer Core X Chroma ) but my laptop has only one Thunderbolt 3 port and I want to keep both my docker station and EGPU. The several issues in here got resolved, I'm going to close this one. Have any fellow sysadmins used these new docks with the Precision 7530? WD19TB is the right dock, but just to add: you don't need a dock to do 1 4k monitor. I checked a 1.0.14 CAB file from LVFS and compared it to one that wasn't yet uploaded to LVFS and notice the key is missing. thing by unplugging ac adapter from switch. dell business thunderbolt dock tb16 with 180w adapter, computers. Dell thunderbolt dock tb16 firmware hp z thunderbolt 3 dock usb ports dell wd15 dock firmware update failed dell tb16 [...] Skip to content. Apart from disconnecting the dock from the laptop, is there anything else one needs to do? This package contains the firmware update for Dell Dock WD19, WD19DC, and WD19TB. It only says "WD19", but it applies to all docks in the WD19 family (WD19, WD19TB, WD19DC). @eslonim Searching by Service Tag sometimes hides applicable updates, which is why I search by model even if it means having to scroll through updates that don’t apply to my specific configuration. Describe the bug So I've tried the usual 'have you tried turning it off and on again?' Dell Update does not support the WD19TB. It is a version of fwupd currently available in Debian Testing. It definitely needs to be unplugged from host. You were supposed to see an UpdateMessage through this code flow. Built for the future . this is why people need to 1080p monitors. Log is too long for an issue so I've posted it here: https://gist.github.com/sitnik/34298496fecadb3cb71c19b1ffc589d5. Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. You signed in with another tab or window. Have a question about this project? https://github.com/fwupd/fwupd/blob/1_3_X/plugins/dell-dock/fu-dell-dock-i2c-ec.c#L537 @hughsie this seems unexpected to me, anything jump out at you? There is nothing specifying unplugged from host or AC adapter. Firmware update of Dell WD19TB failing. Firmware and any drivers specific to the WD19TB are not displayed. The text was updated successfully, but these errors were encountered: When you say you power cycled the dock - did you unplug it from the system or from the wall ac adapter? I picked up one of the new WD19TB Dell docks and hooked it up to a nearly-new 7490 with TB3.
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